Overview

Due to the intimate nature of the products sold, there are restrictions on what can be returned. Most items must be labelled and in their original packaging to be eligible for return. Our return period is 30 days from the date of delivery. To find out if your purchase is eligible for a return, please refer to the category below that is most relevant to the item you wish to return.ing service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We do not accept returns or refunds for products made after receipt due to dissatisfaction with the product or incorrect sizing. All our products are available in standard sizes. Due to the special nature and privacy of our products, we cannot sell products to a second customer after opening. We ask for your understanding of this policy.

Sex Doll （Torso）:

  • Must be in original, unopened packaging to be eligible for return.
  • Any intimate items that come boxed must be returned in their unopened and intact packaging.
  • Labels must be attached, if applicable.
  • Any signs of use or wear will disqualify your item from return.

ADULT TOYS:

  • Must be in original, unopened packaging to be eligible for return.
  • Any signs of packaging tampering will disqualify your item from a return due to health and safety concerns.
  • For manufacturer defects, see below for complete return details.

DIETARY SUPPLEMENTS:

  • Must be in original, unopened packaging to be eligible for return.
  • Any signs of packaging tampering will disqualify the item from a return.

My item has a fault, can I return the item for a refund or exchange?

If you find a manufacturing fault with your product, please contact our customer service team on (-). We will be happy to help you rectify the fault or provide you with manufacturer’s warranty information if applicable.

What if my toy is broken or does not work?

All products are covered by a 30-day warranty. Defective products will only be replaced with the same product within the warranty period.

If you receive a defective product: Send an email to Customer Service with your order number and a description of the defect. If applicable, attach a picture to the email showing the defect.

What if the product dimensions are different?

Some product packaging lists inaccurate measurements. We have measured each item and listed the exact measurements on our website. Therefore, the measurements on our website may differ from those on the product packaging.

All measurements may vary slightly, especially along the shaft of an item. Measurements may vary due to variations in the manufacturing process. We do not offer refunds for dimensional variations.

Undeliverable returned parcels

We are not responsible for shipments that are lost due to an incorrect address. Please check that your address is correct before placing your order.

All undeliverable returned packages are subject to a 20% restocking fee to cover additional and unpaid shipping costs. If an order is returned, we will send an email notification. We do not refund shipping charges.

Cancellations

If your order has not yet been packed by our warehouse team, we will simply cancel it and refund you in the same way you paid for it.

If your order has already been packed by our team, we cannot cancel it. In this case, you can simply refuse to sign for the parcel when it arrives and it will be returned to us free of charge for you.

Need help?
Contact us at :support@cksextoy.com for questions related to refunds and returns.